Refund declined

I am very disappointed at the service and information I have received.

I bought a new cell phone (Hisense U50) at the above mentioned store on 04 April 2023. Before buying the phone I spoke to a young lady enquiring about the phone and explained to her that I am an Uber driver and wanted to know if the phone is compatible with the app. She then said that it is. A 2nd lady from behind the counter then came to assist me as the 1st lady was busy with another customer and I informed her that I am going to get my required documents from the car. When I returned I then bought the phone.

Appon using the phone after installing the app I require I then proceeded to work. I then found out that the app is slow and kept on loosing signal while I am with my riders that I need to take to their destinations. I then proceeded to buy a new phone as it just was not working for me.

When I took the phone back for a refund I was told by another gentleman working at the store that the phone does not have the required ram speed to run the app. He then said that there is nothing he can do and that I would nor be able to get a refund.