Refund.

I have an account with Ackerman. All the times I was making my monthly payments in cash over the counter. Then last year in September and October I made an arrangement with my bank ( Standard Bank.) for a ( stop order) payment. Of which the transaction of payment went through. These two payments failed to appear on my monthly statement. Then I made a claim to Ackerman's who in return sent my claim to Tenacity for a solution. The attached documents will verify my claim. Please intervene on my behalf in this regard. Total money is R400.