1 reviews | Active since Jun 2016

28 Jun 2016, 18:20

refund Ackermans

<p>I bought a iphone 4s at ackermans and when we open the phone the was some missing thing to open the phone so I used my fnb smart card to pay , then I decided to leav the phone immediately then I asked for a refund they told me my money will be back in my account immediately it was 17h00 now its 8 pm still didn't receive my money back please help I</p>

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Replies (6)
Ackermans
Ackermans's reply29 Jun 2016, 06:15
Official

Good day Dikeledi,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with your contact number, as the relevant department would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

Best regards,

's update29 Jun 2016, 06:19
Reviewer Update

********** 643

Ackermans
Ackermans's reply29 Jun 2016, 06:24
Official

Good day Dikeledi,

We are unable to view your contact details on your Hellopeter complaint.

Please proceed to respond to the email we sent you.

Kind Regards,

Ackermans Customer Service

Best regards,

's update29 Jun 2016, 07:10
Reviewer Update

I'm stuck at the shop again this morning no money in my account and Ackermans stuff members are laughing and rude to me , I think I'm going to publish this

's update29 Jun 2016, 08:11
Reviewer Update

I got the money now but I'm late for work because the area manager didn't want to give me my money I kept on calling him with my airtime they didn't even apologies I'm going to publish this I'm so angry

Ackermans
Ackermans's reply29 Jun 2016, 13:33
Official

Good day Dikeledi,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service

Best regards,