refund

I was at the walker drive branch on Friday the 11th of March 2016 to purchase items and returned the on Sunday the 13th of March as Theo said I will receive a sms on my phone because he did not want to give me the money cash and asked for my card to put the money back on the card on Tuesday the money was still not in my bank and went back there the query it as Theo said I must give him time during the day so I said it's fine and I went back there at 3 and they said to it will take up to 7 working days before my money will be in my bank,i even phone their HO and they only log a complaint and the manager Yolande was also just standing there after I have phoned her several times she did not return any calls, I will never go back to that store in my life bad service