NS
Ntja S

1 reviews | Active since Jul 2014

25 Aug 2017, 11:17

*** ******** activation of

I bought a airtime on the 15 August 2017 in Pretoria North Ackermans, when i got home i see a slip which say i have been successfully been activated to Ackermans Reward Clud for R14.50 per month. I then called the client service to complain about the store as i was not made ware of the activation, i was told its not the store it their system which automatically added me to their rewards. I filed a complain and i was advised it will be resolved within 24-48 hours its been a week now still no response when i call i was advise it will be resolve in a week times.

0
Replies (3)
Ackermans
Ackermans's reply25 Aug 2017, 11:35
Official

Good day Samuel,

We appreciate the time taken to notify us of your dissatisfaction.

We take customer services very seriously and will contact you shortly to ensure your satisfaction.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply30 Aug 2017, 15:23
Official

Good day Samuel,

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.

Kind regards,

Ackermans Customer Service

NS
Ntja S's update30 Aug 2017, 16:30
Reviewer Update
Thank you very much my complain has been given a full attention to my satisfactory. :)