REALLY BAD SERVICE AND IMCOMPETENT

IVE BEEN HAVING AN ACCOUNT WITH ACKERMANS SINCE 2013 THINK AND SINCE THEN THEY SERVICE HAS VERY POOR TOWARDS ME....THE BEGINING OF LAST YEAR I WAS PAYING FROM R600 TO R1000 EVERY MONTH AND MY INSTALLEMENT WAS NOT GOING DOWN WHEN I CALLED THEM TO QUARIE ABOUT MY ACOUNT THEY TOLD ME IT WAS BECAUSE I HAD A FUNERAL COVER THAT I DID NOT KNOW ABOUT I HAD TOLD THAT I KNOW NOTHING ABOUT THE FUNERAL COVER THEY WERE NOT MUCH HELP INSTEAD THEY TOLD ME TO GO TO THE POLICE STATION AND GET A AFFIDANT NOW MY ACCOUNT IS IN ARREARS BECAUSE THEY REFUSE TO SORT OUT THE PROBLEM ON TOP OF THAT THE ALSO ARE REFUSING TO GIVE ME MY STATMENTS WHICH IVE BEEN ASKING FOR SINCE LAST YEAR JAN THEY KEEP ON TELLING LIES SAYING ILL GET THEM WITHIN 48HOURS AND IVE STILL HAVE RECIVED NOTHING FROM THEM....