PS
Patience S

1 reviews | Active since Jul 2019

16 Jul 2022, 21:00

RATCHET CASHIER VIELWA MKWA****

I decided to go to Ackermans at roodepoort on van wyk street.

I was assissted by the most abnoxious cashier ever she was rude and most definitely did not want to do her job she kept on mumbling when i repeatedly told her that i cant hear she told me am making noise and that she is doing me favour by paying dstv account as they are "supposedly offline" when i laughed at the fact that she was being sacastic she to decided to be rudely told me that i shouldn't be laughing as she is tired and rolled her eyes at me. She is unprofessional , rude and lacks customer service.

She lacks empathy and sympathy i mean we stand in the que for more than 30 minutes only to receive such appalling service. I guess Ackermans need to teach their staff basic soft skills.

0
Replies (2)
Ackermans
Ackermans's reply18 Jul 2022, 14:46
Official
 Good day  Patience,
 We sincerely apologise for the service failure you have experienced. 

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon. 

  Kind regards, 

Ackermans Customer Service 
Ackermans
Ackermans's reply25 Jul 2022, 14:10
Official
Good day Patience,

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
 Kind regards, 

Ackermans Customer Service