****** and unprofessional service from management and staff of Delft Ackermans

I bought items at the Delft Ackermans on Friday the 23rd March and to my surprise as I made exit the entrance alarm went off. The assistant at the door did a search on my bag only to find that on one of the items the alarm tag was not removed by the cashier that helped me. This Resulted to customers in and outside looking at me as if I was a ***** and infact an *********** cashier didn't do her job. To my frustration I asked for the store manager Nadia and after a few minutes one of the cashiers came to me advising she was a supervisor and the manager was apparently very busy to come to me. I insisted on speaking to the manager cause I felt a sense of disrespect and undermining by this. This Nadia lady eventually came and was no different the cashier with her response. The was no sense of understanding of the humiliation I had just experienced, I lost my dignity in a matter of seconds because of her staff member. She came with a straight face and body language that showed she didn't care much about the complaint I had as a "valuable" customer. No sympathy whatsoever. I asked to speak to a person she reports to and apparently they were all about of office. She then gave me a call center number where I spoke to a gentleman by the name of Nande Nkwezi on ********** 040 who assured me that my query would be escalated and someone would contact me within 3days. Yesterday at 15:31 a coloured lady contacted me from a ********** advising she was Ackermans Delft arear manager calling about the complaint I have. She said she would call me back after an hour or a bit later as it wasn't really convenient for me to speak. After 20:30 I sent this woman an SMS advising that I've been waiting on the empty promise made for a call back. She responded after 21:00 apologizing and saying she would call me today at 11:30, right now as I'm writing this at 14:10 no contact has been made by the so called arear manager. I'm very disappointed and extremely angry with this poor service I have received from this store. And I wonder if it's a matter of where the store is situated or is it because I'm black that such negligence has been practiced because I'm sure if it were a white person from Constantia or Durbaville the service and management response would have been very quick and efficient.

Please value your customers regardless of the skin colour and wealth.