NP
Nathan P

1 reviews | Active since Oct 2013

07 Mar 2016, 10:28

****** at its fullest.

Good day, I write this email with great discontent as to what i have<br> experienced over the weekend (Saturday) at your Cape Gate branch in<br> Kraaifontein. I was standing in the queue and I was supposed to be next to<br> pay for my items. A lady comes to till and helps the lady behind me instead<br> of me. So I eventually get to pay for my items at another till and i ask the<br> lady is it because i am of a different colour that I was made to wait? so I<br> asked for the manager and he/she was not around and there was a supervisor<br> only available so I explained to her what happened and she gave me a half<br> apology. So as i walk out the store both ladies start to laugh behind my<br> back. I do not have any names of the staff as they did not have their name<br> badges on. I would assume everyone knows who the supervisor was on Saturday.<br> I would like to know does Ackermans employ staff that racial treat people in<br> this matter? I would like feedback via email in 24hrs as this will be<br> published all over News24 and made publicly aware of the staff you employ.

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Replies (1)
Ackermans
Ackermans's reply07 Mar 2016, 10:57
Official
Hello nathan3269,

We sincerely apologise for the service failure you have experienced.

We have escalated your query to a Divisional Sales Manager who will be in touch with you shortly.

Kind regards,
Ackermans Customer Service