1 reviews | Active since Oct 2013
****** at its fullest.
Good day, I write this email with great discontent as to what i have<br> experienced over the weekend (Saturday) at your Cape Gate branch in<br> Kraaifontein. I was standing in the queue and I was supposed to be next to<br> pay for my items. A lady comes to till and helps the lady behind me instead<br> of me. So I eventually get to pay for my items at another till and i ask the<br> lady is it because i am of a different colour that I was made to wait? so I<br> asked for the manager and he/she was not around and there was a supervisor<br> only available so I explained to her what happened and she gave me a half<br> apology. So as i walk out the store both ladies start to laugh behind my<br> back. I do not have any names of the staff as they did not have their name<br> badges on. I would assume everyone knows who the supervisor was on Saturday.<br> I would like to know does Ackermans employ staff that racial treat people in<br> this matter? I would like feedback via email in 24hrs as this will be<br> published all over News24 and made publicly aware of the staff you employ.
We sincerely apologise for the service failure you have experienced.
We have escalated your query to a Divisional Sales Manager who will be in touch with you shortly.
Kind regards,
Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We have escalated your query to a Divisional Sales Manager who will be in touch with you shortly.
Kind regards,
Ackermans Customer Service
