Purchase items via card

I am from stellenbosch and went out for shopping at brackenfell

On tuesday 2017-11-07 at about 13:00 I was at cape gate and went to ackermans to buy some clothing.

At the pay point all the clothes were scanned and the total was about R2000 where I then provide my bank card to pay and the transaction went through on my phone.

But then the cashier Roger at that point just said the system went off and had to wait for an hour at the pay point for the system to reload, when the system were back on the casher and the manager Abby at that time print out a slip and said that it show on the slip that the transaction was approved but on their sale it shows void.

We then came to an agreement where they suggested that we must leave the items and they will sort out the problem the next day and drop my items at Stellenbosch ackermans

I then waited for the next day and the items were never delivered

I phoned them at ackermans cape gate and they said that they cannot do anything it must be sorted at their finance and I then said fine.

I went to my bank to confirm about the transaction and they said that the transaction went through and the store did receive the money where I then printed a statement and notice there went two transactions off.

Up until today 2017-11-15 I didn't hear anything from the store and phoned them at about 09:50 I decided to phone them and said that the items belongs to me and I will come and fetch it today where I then spoke to Abby and she said that she will only phone finance now only

I am very unhappy about this service no staff even apologize for the inconvenience