Protector plan joined on our behalf and were not notified

<p>On this date 23/07/2016 my fiancé and i went to collect our supplementary card at Ackermans, to our surprise one of your employees joined a Hollard protector plan on our behalf.</p> <p>On 25/07/2016 I received a call from a lady from their customers complaints ensuring me that they'll cancel the plan, n she'll send me an email so i can forward the screen shot of the sms confirming that we've joined the plan. to this date i have not heard from them. So i went to their store with my fiancé and we had to wait on a call for almost an hour to get assisted. We could not wait for more than that cos we were on lunch. Ackermans is slowly but surely robbing us, how is it difficult to cancel your plan? While when you decided to join it without our knowledge? ayi man please fix this mess cos you created it yourselves.</p> <p> </p>