Protea Glen Ackermans is the worst

I did a lay-bye in Clearwater branch in March and went to collect in April. Somehow my clothes were swapped for bigger sizes.At first I thought I made a mistake, until I went to Protea Glen branch to do exchanges only to found out the codes where different from the slips. And some items where not there so I wanted refund with the the ones I could not find . But the door man refused and insisted I take a voucher, I mean why I bought those cloths with cash not a voucher. In other words you are forcing me to buy at your store even when I don’t want to. Your doorman was so rude that he refunded me and refused to give me my original slip. Why should my original slip be taken away after an exchange or refund, I mean there are still other items on that slips. Please respond as I need urgent response.