TM
Tsholofelo M

1 reviews | Active since Aug 2015

18 Dec 2020, 05:40

PRIMIO phone dysfunctional

So I went shopping with my 8year old daughter. we went to Ackermans. We were convinced that the Primio S51 cellphone was a good buy. Little did I know what I was getting myself into. The phone freezes all the time, the battery doesn't last for a mere 3hours,it heats up everytime my daughter uses it, to a point were I will remove its plastic pouch for some ventilation. Mind you, I bought this pho e on the 23rd November, therefore I only had like 7days to take it back to the shop and I could not as I was away that week. Now here I am sitting with a phone that's literally dysfunctional & I do not know what to do with it. I am utterly disappointed as it's my 1st time experiencing such. I haven't called the store as yet coz they may tell me about the 7days grace period but this is frustrating for my daughter & I.

I wouldn't advise anyone to buy this brand, ever. PRIMIO is such a ****!!!!! Mxm

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Replies (2)
Ackermans
Ackermans's reply18 Dec 2020, 09:08
Official
Good day Tsholofelo,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. 

Kind regards, 
Ackermans Customer Service
Ackermans
Ackermans's reply30 Dec 2020, 12:45
Official
Good day Tsholofelo, 
 We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, Ackermans Customer Service