Primio Brand phone(can't be fixed)

I bought a Primio phone for my daughter and on the 7th day the phone fell and cracked the screen.I went to every repair shop around my arae and none of them can fix the brand.i mean no one can fix the phone.I went back to the store(akermans Chris Hani Crossing) to tell them i can't get it fixed anywhere.I asked them to refer me to the repairer who can.It has been 2 months now,i left it at the store because i can't get it fixed anywhere.Its still not fixed.Can i just have my money back.I don't understand how they sell a brand that cant be fixed.Im so disgusted by their service.