Price tag not removed from the towel/ bath sheet.

Hi There. On the 13th of November 2020 I did a small shopping at Ackermans Westgate Mall shopping Center. I bought a big bath sheet and a pocket of three Amajoya sweets- the sweets were on special where if you bought two pockets you got the third one for free. Can't remember if I bought Vodacom voucher as well or not. Now the issue is the lady that was assisting me did not remove the security tag from the bath sheet and strange enough, it also did not trigger the alarm when I left the shop.

Unfortunately I changed houses and then moved back to Durban and in the process, I misplaced the till slip. I have tried numerous Ackermans shops here in KZN and sadly- they all can not assist with removing the security tag as there's no proof of purchase. Is there no way you guys can dig through your archives in the system and get me a copy so that I can have the security tag removed? Thanks,