Price ****

I have been experiencing really bad customer service at Ackermans in Alberton City lately and I’m enough now. I went there looking for a pair of boots and found 2 pairs of boots priced R169. When I got to the till the cashier explained that the price on the boots was not the same as the price on the system but I would still get the boots at the price that was on the tag. She then called the guy that works at the shoe department and he corroborated that the price was incorrect. He went back to the sales floor and came back with a number of the same boot as evidence. He then tore the red sticker priced R169 and told the cashier to charge me what was on the system with such dismissive attitude to try and intimidate me. I stopped him as he was about to tear the price on the second pair and told them both that I found the boots on the sales floor priced R169 and I wasn’t going to pay a cent more. The cashier called the “store manager” and I was relieved thinking he would sort out the issue, to my surprise he said “we have a dilemma here” to which I responded “there is no dilemma here, I found boots price R169 on the sales floor and that is what I’m going to pay for them. You can deal with your *********** staff afterwards.” That seemed to offend him. He continued to tell me he can’t help me and that I will have to pay the price on the system. I told him as a store manager he has the authority to override the price on the system to reflect the price on the boots and he was basically refusing to do so. He just said sorry I can’t help you. After a lengthy back and forth,I then took my cellphone out of my bag and was about to video record when I told him if he’s so confident about that he won’t mind saying it on camera so I can escalate the footage with the Head Office on Monday. Only then he moved over to the cashiers till and proceeded to override the price on the system and i paid R169 for the boots. I even told him to go look at his cameras after he was insinuating that I was the one who changed the price on the boots. I literally had to fight so he could do the right thing. I’m very disappointed. I live in the area and 95% of my children clothes and some my clothes are from that Ackermans specifically. I however want to thank the cashier because she actually tried doing the right thing but the store manager was too arrogant and was trying to be spiteful because I said his staff was ***********. I suggest he gets refresher training on both the CPA and customer service. It is unacceptable for a manager to behave in such a way. Makes sense why his staff is ***********.