Prescription letter

Good day

I called your call Centre to get a prescription letter for my Ackermans account.,and Nombiso your agent has no idea what prescription is? I was also told that my account was handed over to nbr for collections, but how can that be when this account has prescribed years ago with the last payment made in 2019?

I need a prescription letter please I need to get the debt review flag removed under my name. Awaiting your urgent response on the master as I was informed someone will call be back and I have not received any calls from nbr or your agents my email address is ***. Chumenay ID Number ***