1 reviews | Active since Nov 2016

25 Jul 2017, 09:37

PREMIO TABLET ISSUES FROM DAY 1

<p>HI</p> <p>I bought myself a premio tablet at akermans in February,2017 from the first week of using it , it froze a lot at some point I lost everything stored on it as I had to rest my settings for it to work , as it had frozen for at least 12 hours. Next thing, the charger that I revived the tablet with stopped working, the keyboard also stopped working....finally within a space of two months , the tab is dead.</p> <p>I went to ackermans only to be told that i cannot bring it in as the keyboard and charger were not in the box, i am unfortunately sitting with a tab that only worked for two months and i cant do anything with it. Which is very sad, i need a solution to this urgently.</p> <p> </p> <p> </p>

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Replies (5)
Ackermans
Ackermans's reply25 Jul 2017, 09:49
Official

Good day Lebo,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

Best regards,

's update26 Jul 2017, 13:08
Reviewer Update

********** 325/ ********** 595

Ackermans
Ackermans's reply26 Jul 2017, 13:23
Official

Good day Lebo,

Kindly respond to our email.

Kind regards,

Ackermans Customer Service

Best regards,

Ackermans
Ackermans's reply27 Jul 2017, 15:40
Official

Good day Lebo,

To date we have not received any response via email from you.

In order for us to assist you with your complaint, we await your response.

Kind regards,

Ackermans Customer Service

Best regards,

's update28 Jul 2017, 10:16
Reviewer Update

Hi

I sent you my number above, please call me as i have nt received any email from you .

Or kindly forward the email to ********** ********** 325