Premio tablet

25 March 2017 i bought a premio tablet at Ackermans greenacres and i was using the tablet part time (only) when im home after work the tablet then gave me a problem end September and it started to freez then first week october it stoped working i took it back to ackermams greenacres in october and i was told i cant return it back since i didnt have all the accesories which broke long ago and i didnt have them i then sent a complait on facebook 1st November and was told that my matter was escalated to the right department and i will be contacted ,since then nothing has happened . its a waste buying a tablet and then 6 months down the line its broken im disappointed in the service that i have received from them and strungling to check my emails since im on maternity leave.