LC
Lettie C

1 reviews | Active since Dec 2018

30 Nov 2021, 19:45

Premio Sucks!!!!

I purchased their cellphone brand (Premio S84) in July 2021, I though the charging port had a fault from the get go but was advised to remove cover while charging. Now after just 4 months, the phone won't charge, at all. Whether using the brand charger, a different power socket, power supply, different brand. It just won't budge, it's festive now and when I asked salesperson in store, I was advised that it normally takes 2-3 weeks but now since it's festive, he doesn't know if the company closed or not. Pretty reassuring of your own brand and customer satisfaction. I do not want anything to do with this brand ever again and I will never recommend it to anyone else in future❌❌❌❌❌❌

0
Replies (3)
Ackermans
Ackermans's reply01 Dec 2021, 11:44
Official
Good day Lettie,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon. 

Kind regards, Ackermans Customer Service 

Best regards,

LC
Lettie C's update06 Dec 2021, 09:29
Reviewer Update
I am happy to state that I got response and my issue was resolved promptly and efficiently. Thank you for hearing me and understanding my situation as a customer.
Ackermans
Ackermans's reply13 Dec 2021, 14:48
Official
 Good day Lettie,
 We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, Ackermans Customer Service 

Best regards,