IH
Infused H

1 reviews | Active since Jan 2021

30 Jan 2021, 13:36

Premio S80 Cellphone Built In Malware

Do not buy the Premio S80 range of phones from Ackermans, they have built in malware which signs you up automatically to paid subscriptions which chews your money. The malware also interferes with the usage of your phone, as in slowing down tremendously and using a lot of data. Bought phone beginning December so only 2 months old. Have queried this numerous times at the Jeffreys Bay branch, but they say head office does not get back to them. The malware finally ******ed up the phone that it would not even come on anymore. Gave it into Ackermans 2 weeks ago. This is very bad to sell phones that have built in malware to try make extra money through pop up ads and automatically signing you up to subscriptions.... Oh yes, and according to the website, which was checked by the sales lady, its supposed to be a 4g phone, but it is not, its only 3g. I would not have bought the phone if it was only 3g. Am very dissapointed as I have bought phones there before a few years ago, which were good phones.

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Replies (3)
Ackermans
Ackermans's reply01 Feb 2021, 08:18
Official
Good day Infused,
 We appreciate the time taken to notify us of your dissatisfaction. 

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon. 
Kind regards, Ackermans Customer Service 
Ackermans
Ackermans's reply15 Feb 2021, 12:12
Official
Good day Infused,

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, 
Ackermans Customer Service
IH
Infused H's update18 Feb 2021, 15:05
Reviewer Update
Thank you Jillian September from Ackermans Head Office for being very helpful. I have received a new phone which is working perfectly. Thank you.