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Lene C

1 reviews | Active since Aug 2021

04 Aug 2021, 22:14

Premio s50 Cell phone battery

Hi..... I purchased a PREMIO S50 cellphone a year ago I went to 3 different Ackerman's and 5 or more cellphone shops to purchased a battery but noone stocks it. The phone works well but the battery is the problem... As Ackermans is the only store that sells this product it is there responsibility to also inform the customer with information on how or where they can get replacement batteries.. But they are promoting this make everywhere. I know that I'm not the only one who struggles with this issue..... Please advise what the next step are.

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Replies (3)
Ackermans
Ackermans's reply05 Aug 2021, 09:01
Official
Good day Lene,
 We appreciate the time taken to notify us of your dissatisfaction. 

Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint. 

Kind regards, Ackermans Customer Service 
LC
Lene C's update13 Aug 2021, 11:12
Reviewer Update
It's been 2 weeks since I've laid a complaint about a PREMIO S50 cellphone which only ackermans sells.... I've yet to have any feedback or clarity on how this matter would be resolved... I'm sitting with a cellphone that won't charge due to the battery not working.... And can't find a replacement anywhere... This is unacceptable if I new that the battery lifespan of a PREMIO cell phone would only last a year then I never would have purchased it.... But this is the cellphone that they recommend in store.. I'm unhappy on how this matter is handled
Ackermans
Ackermans's reply16 Aug 2021, 15:50
Official
Good day Lene, 
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 
Kind regards, Ackermans Customer Service