1 reviews | Active since Oct 2011
<p>On Saturday 17 September I bought nail varnish from the branch. I tried the colour on my one nail after paying for the product. I waited nearly two hours for it to dry, and it never dried properly. Since I was still in the mall, I returned to the store. I spoke to the assistant when a lady interjected the complaint with anger, hostility and very aggressive talk. She didnt introduce herself and only did so after my insistance. She called herself the store manager and refused to hear my complaint on the grounds of "you will be the first person to bring back a product like this". I advised her that I'm unhappy because of the product's performance. She proceeded to act in a very biased and agressive manner towards me, raising her voice with intermittent stereotypical prejudiced remarks. I left with the product since I did not want to continue being the object of her personal wrath for "my kind" . I cannot use the product and she refused to exchange the product. </p> <p> </p> <p> </p> <p> </p>
Good day Charlene,
We apologise for the lack of service experienced at our store.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Best regards,
Good day Charlene,
We apologise for the lack of service experienced at our store.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Best regards,
Good day Charlene,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
Good day Charlene,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
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