BN
Busisiwe N

1 reviews | Active since Dec 2019

28 Aug 2021, 10:05

Pregnant and not allowed to shop with a trolley

Hi. I would like to submit a complaint regarding Ackermans Daveyton Mall as I was rudely chased out of the shop because trolley are not allowed in the shop. I am currently 8 months pregnant and had just left pnp to buy some groceries, was I supposed to carry the bags by hand? Or was I supposed to walk out of the mall to the parking lot to left the groceries in the car before coming back to the mall again? I am extremely exhausted as you can imagine, the only thing I could ask the lady by the door is where can I at least up the trolley while I quickly go shop and rudely she said "I dont know, trolleys are not allowed".

I needed to buy baby clothes and at this point moving around for me is not very ideal. So I should go to shops far from my house to get proper customer service? Or move up and down the mall to leave bags in the car and came back. I am extremely disappointed.

0
Replies (3)
Ackermans
Ackermans's reply30 Aug 2021, 13:13
Official
Good day Busisiwe, We sincerely apologise for the service failure you have experienced. 

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon. 

Kind regards, Ackermans Customer Service 
BN
Busisiwe N's update30 Aug 2021, 18:51
Reviewer Update
Thank you for the reply. Josephine from the store called and the issue was resolved promptly. She was calming and gave me great service. Thank you to her beautiful heart and great management skills.
Ackermans
Ackermans's reply01 Sept 2021, 12:40
Official
Good day Busisiwe, 
 Once again, please accept our apology for the inconvenience caused by this. Customer service is very important to us as a business. 

Kind regards, Ackermans Customer Service