Practice due diligence

Sunday, I went to the store to active my secondary card. The assistance I received from the staff in store was exceptional. However, the call center experience was atrocious. The first consultant we spoke to was Yolandi who dropped the call after about 30min after telling me to remove my simcard. We called again spoke to Nolita( who refused to give her last name). We were treated with utmost disrespect and discourtesy. I understand it was a Sunday however if you are not willing to assist why work. Long story short,Nolita was asked to confirm the details she had of me (after we confirmed it with every agent we spoke too. Reason we ask, she pronounced my name incorrect. We figured they made a typing error whilst capturing the details. As the code the sent did not patch the ID. We escalated asking for a manager. Anastacia Sriedman(manager or supervisor) took over the call. The person explained the situation once again, only for her to say he should contact IT or help desk. He explains it's not the store as they’ve been activating cards, the more adamant she became in saying Nolita explained to her and it's not on their side. Only after I asked for her name saying that I will complain as they not showing any TCF nor listening to what he's trying explained. She then spoke to me after the guy in store gave my details again. She then told me she need to troubleshoot the problem as if I'm a device. Then only she picked up the mistake was on their side. They are all so arrogant and disrespectful, didn’t apologize for wasting my morning and the time of the people in store. Not forgetting how they tried and shift their mistake to the store and not acknowledging their own. The call center needs to emphases to their staff the importance of treating customers fairy, PROBING and actively listen before just wanting to get rid of a call.