POOR,RUDE,BAD, MISLEADING CUSTOMER SERVICE FROM ACKERMANS CONNECT MAPONYA MALL

i was mislead in buying a contract phone, a very rude guy from ACKERMANS CONNECT MAPONYA MALL gave me and my brother the WORST service ever, he was not only unprofessional but he also embarrassed that in front of other customers. visited the store 29/03/25 to get some help with replacing my store card thats when we decided to get phone- I AM VERY DISAPPOINTED with the service we have received, even when a sweet lady by mandisa tried to step in that guy went on- i actually forgot this name thats how upset i am, ive been trying too call the store to get his name- no luck . number just disconnects! i want this to be dealt with accordingly that guy is not start in dealing with customers- he belittled us and deemed our image. and why did he not tell us all the cost involve, we had to use our transport money to pay for the hidden fee after paying the amount he told us about!