Poorest of all services by Ackermans. (Tenacity financial solutions).

Poorest of all services ever.... Nadia from Ackermans contacted me today regarding my previous complaints but I'm still getting the same responds...they can't find my documents. I can not be expected to type an incident report and print out a statement the whole time only to be told that they can't find my documents. It's absurd and very poor service which is an inconvenience to me as their previous client. How come they don't find my documents but I confirmed with the agent who was assisting us at their stores if they received the docs and she agreed. Instead of asking me when I sent the documents which I obviously wont remember as I sent them 3 times, can't they call the manager who assisted me at the seshego retail branch and investigate with her. Is this their strategy of refusing to pay me back my money. I want my money Ackermans. I don't go around picking up money and donating it, that money I can use it for my boys, not to enrich Ackermans. Absolutely not, Nadia, should investigate by listening to their recordings coz I even called their collection using my own airtime...then ask at the seshego store regarding the submission process they used. I don't work for Ackermans so I don't know which system they use to send their docs. So please give me back my money. I feel you are creating a stunt not to give me my money back Pay back the money Ackermans...just pay it back and stop doing unnecessary investigations by cross examining the incorrect person. First people you should call are the people who sent the documents...Ackermans seshego circle centre branch. They know my case very well. You'll be able to get the answers you looking for. Period. After that give me back my money.