POOREST CUSTOMER SERVICE I'VE EVER EXPERIENCED

<p>In April 2016 we app**** for a Rewards card as our twins were born in February and we realised we will be spending quite a bit of of money with the Ackermans Group. (we only buy cash and not on account)</p> <p> </p> <p>We've probably spent more than R10 000 with the group in the last 7 months (I don't know if this amount is accurate as NO ONE is willing to assist with gaining this information!!!)</p> <p> </p> <p>I've made numerious phone calls to the Head Office from my personal cell phone... Held on for about 10 minutes before someone answers the phone.... Halfway through my enquiry to the person answering the phone, I get cut off... I phone again and the same thing happens... No one contacts me back even though they start the phone call confirming my details...</p> <p>Then one day in November I eventually spent time in Ackermans Cape Gate and requested that I phone from their phone as I am tired of spending money, trying to find out what the balance of my Rewards are... And how do they allocate it and when..</p> <p>When phoning from their phones... The exact same thing happens.. We held on for more than 10 minutes before a human being answers the phone... And guess what... Halfway though our enquiry, we get cutt off..</p> <p>I then asked an assistant in the shop to get the info I need and to please contact me back as I don't have time to spend standing in a store on a phone only to be cutt-off after a while..<br />She contacted me back after 5 working days with feedback that they are not willing to assist her on behalf of me, I need to do it myself..</p> <p> </p> <p>I AM FED-UP OF ACKERMANS POOR SERVICE!!! I want to know what my Rewards status is.. I get sms'es saying that I've moved up to Silver status, and I get informed of various promotions via sms, but I just don't get the Rewards I am spending all the money for..</p> <p> </p> <p>While I am at it... With EVERY single purchase I've made in Ackermans, there is at least one item where the stitching is loose, or a button is missing.. These items have not even been washed yet, I see it when I remove the tags before washing it.</p> <p> </p> <p>I am refusing to spend another cent on a phone call.. Nor am I spending another second on this issue..</p> <p>I will not spend any further money at Ackermans! Not until I know that this "Rewards" system is ligit and that I know what my point status / money value is.</p> <p> </p> <p>If they don't need my purchases, fair enough, but I am sure as I am 1 mom, buying for 2 kids at once feeling like this, there might be more out there!</p> <p> </p> <p>I await ANYONE's feedback</p> <p> </p> <p>Thanks</p> <p>Nadia</p>