POOR/BAD SERVICE

Hellopeter

On 30/05/2020, I bought a Samsung J410 COR at Ackermans Fountains Mall in Jeffreys Bay. On 18/09/2020, I took the phone back as it was faulty and still within the 24 months manufacturer repair warranty. The phone was booked for repairs on 18/09/2020 and AGAIN on 06/10/2020. On enquiring today, Monday 7 December 2020 at the store, I had to find out (to my great disappointment and frustration) that the phone has never been dispatched or collected for repairs and STILL in the Store. I spoke to the Store Manager (Nadine) who then tried to contact the relevant stakeholders telephonically. Needless to say, I left the store non the wiser as when I entered it. That is POOR/BAD service at it's BEST as I feel that follow-up work should have been done after all these months of NO RESPONSE from SAMSUNG.

Sincerely Yours Anthony C. Petersen