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Phumlani M

1 reviews | Active since Sept 2015

11 Apr 2016, 13:35

Poor Services

on Friday 09.04.2016 i bought the decorder at Ackermans for R599 which includes the installation and satellite dish, Rhulani gave me the wrong information as he advised me to go to the Multichoice outlet for the installations of my DSTV. Saturday 10.04.2016 i went to the Multichoice outlet and the advised me that i have to go to Ackermans and get installation voucher in-order for them to install for me or i will have to pay for the installation fee.<br> <br> I went to Ackermans Eastgate and Dlozi advised me that Rhulani gave me the wrong informayion, they have a guy who do the installations their customers and he gave me his contacts his name is JUSTICE. i called him while i was in the store and he said i must send my home address and i did the he promised to be at my place in 30minutes time. but till now my DSTV is not installed, i've been calling Justice several and keeps on fooling me saying he is coming. <br> <br> Today i will be home at 17:30, i demand that Ackermans arranges the installations of my DSTV today 11.04.2016 or else i will have to take the decoder back and buy it somewhere. <br> <br> i am so DISAPPOINTED by the way you treats your customers.

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Replies (1)
Ackermans
Ackermans's reply11 Apr 2016, 13:52
Official
Hello sirlanny,

We sincerely apologise for the service failure you have experienced.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,
Ackermans Customer Service

Best regards,