Poor service & unprofessional staff

Very poor service & unprofessional staff, on the 21/07/2021 I booked my cell phone for repairs and was told it will take 6 to 8 weeks to be fine,then on the 17/09/2021 I went to ackermans east rand mall to check on the progress, I was very disappointed with the service I received from Themba, the guy is very arrogant and not customer orientated, he was so unhelpful up until I told her I'm not going anywhere until I get feedback, he then called repairs where I spoke to Sandile who promised to call me on the 21/09/2021 but never called. I then decided to go back again on the 2/10/2021 I was again helped by Themba yoooh that guy, when asked if he remembers me he said No, I then mention the name of the phone HTC and then he said ohh, I am very disappointed about his service as a whole, he lacks customer service, worse I even said to him u don't even show empathy, or put your self in My shoes..... My last words was I'm gonna take this to the next level ..... He answered oooh okay