Poor Service simple Refund

I went to Mall of Africa today, we bought clothes for the kids and sneakers which was fine, when we left we were requested to produce a receipt and goods which was ok, we got home and the sneaker was small a size 6 and we needed 7 I returned to the shop to exchange for a bigger size but they didnt have, I went to the cashier Claudia and she kept me waiting while looking for someone to assist with a refund, Godfrey came to the till and told me I had to produce the card I had purchased with I told him the card was at home and the way no network at the mall to call, I dont understand why you need my card when my receipt says I bought with a debit card

I had to return all the way to Pretoria to go get a card so I can get a refund and further was told that I couldn't take my goods and receipt back with me I had to leave them at the store.

If they couldn't help or didnt want to help they should have just told me and I could've went to a different Ackermans store and ask for a exchange

What really gets to me is Godfrey who just wanted the card and just left cause the cashier I could see she was still learning the system, if you require cards for refund please update you terms and conditions of the receipt cause it does not stipulate that.

Some of us leave cards at home for safety purposes incase we are hijacked ********s dont have access to our money.

You guys need to do better please I have never been so angry what a waste of time and fuel to travel from Pretoria to midrand and then back again to be mistreated and now I have to return back to midrand again.