Poor service sies

Long story short. I just got back from submitting requested documents hence I had app**** to get an account since December. No reply up until recently getting a call to do a telephonic application. The lady assisting was very professional shame. Was told I need to go to my nearest store to submit my documents Id and bank statement. Did my part got in a taxi and went there. I gave a lady by the name of Keabetswe my documents all as it is as per telephonic conversation. Now my issue is this the lady that did my application here in Bloem,did my application but the details that she has now submitted are all in my previous marital surname. Mind you my I'd and bank statement are all in Zim she chose to choose Mereko and did not even bother to ask me. Saw this when I got home. Tried to rectify the issue in time called their landline more than x10 now and no answer tried they Cape town number still to no avail. I then ended up calling the ***I get ahold off a lady who was really not in the mood to assist and as I explained my situation she asked to get my details ...gave them then and she ended up being so rude telling me that I should then go back to the store to submit a divorce certificate. I couldn't for the life of me understand what was being asked of me. My documents have all changed I have been divorced for years and been using my ****en surname for years now. She told me she is not interested if I can't go back then my loss. I'm just wondering is this how people really get treated when really the ones on duty are quick to take oaths of having good customer services and striving to uphold the stores good name. People are jobless yet the ones that have jobs could careless how they treat ordinary citizens that help pay they damn salaries. Am livid...I'm angry at how easily people choose to treat people just because their are over the phone. Sies mahn Ackerman's. Sies.