1 reviews | Active since Aug 2023
Poor service regarding the repairment of Samsung A03 Core which hardly worked for four months after purchase
I bought a phone Samsung AO3 Core for R1499 on 21 February 2023 at Ackermans Store in Arcadia Centre, Pretoria. On 27 June 2023, the phone stopped working. It did not want to switch on and in July 2023, I took it back to the store for repairment because it worked hardly four months and stopped working. After a week, the Technologia Repair company send me a quotation of R4000 through SMS and I declined the quotation because I felt it was too high and they send me an SMS which said the phone will be returned to me unrepaired because I declined the quote. Prior to that, Ackermans did not have any decency to contact me for an update. Before and after declining the quote, Ackermans was still quiet about the update on what was wrong with the phone. I am not satisfied with the poor customer service and lack of communication Ackermans has given me and since my phone is still under warranty, I still want to know: • Why am I supposed to pay Four thousand rands (R4000.00)? • What exactly is the problem with my phone and why is it not fixed I will appreciate if our correspondence regarding this matter be responded through writing. Regards, Mmakgomo Masote
Our apologies for the service that you received from the store. One of our agents will reach out to you, to engage further on this matter.
The Ackermans Team
Our apologies for the service that you received from the store. One of our agents will reach out to you, to engage further on this matter.
The Ackermans Team
When a phone gets booked in for repairs a quotation is given to a customer when there is either physical or liquid damage to a phone. As per our terms and conditions our warranty does not cover either of those damages.
However, this response does not address my query. The phone just stopped working within four months of purchase and I returned it to the store because I expect you to tell me what is the problem with the phone and to be fixed since it still under warranty.
Where do you get that diagnosis and conclude that my phone was liquid damage when the quote did not specify that because it was just generic? When I took the phone to the store, it was checked and there was no liquid damage.
When a phone gets booked in for repairs a quotation is given to a customer when there is either physical or liquid damage to a phone. As per our terms and conditions our warranty does not cover either of those damages.
However, this response does not address my query. The phone just stopped working within four months of purchase and I returned it to the store because I expect you to tell me what is the problem with the phone and to be fixed since it still under warranty.
Where do you get that diagnosis and conclude that my phone was liquid damage when the quote did not specify that because it was just generic? When I took the phone to the store, it was checked and there was no liquid damage.
Your phone was assessed by qualified technicians, unfortunately the warranty does not cover any physical or liquid damage.
The Ackermans Team
Your phone was assessed by qualified technicians, unfortunately the warranty does not cover any physical or liquid damage.
The Ackermans Team