Poor Service & Refusal to Close My Account Review: I am extremely disappointed with Ackermans

Poor Service & Refusal to Close My Account Review: I am extremely disappointed with Ackermans. I settled my account on 25 September 2025, yet they still refuse to close it. When I contacted their chat service, an agent named Leticia was very rude and unhelpful. To make matters worse, they insist on unnecessary documents like bank statements, instead of simply closing the account as requested. This is unacceptable and unprofessional. I expect Ackermans to respect customers’ rights, close my account immediately, and improve the way their staff treat customers.