Poor service from Ackermans

Received an email 29-July-2024 from a Shamila Smith @ Tenacity Collections, for outstanding balance on my deceased (2021/01/08) dad's Ackermans Account, documentation was submitted, because thereafter my mom could not purchase anymore and my mom was informed that the Ackermans Acc is closed.

Numerous phone calls the last few months (2024) my mom received, was Ackermans looking for an amount outstanding of R1300.

On 29-July-2024 I (daughter of the deceased) immediately responded to Shamila Smith, and explained about my dad and attached his death certificates.

No responses from Shamila Smith, until today, asking again for the outstanding amount. I emailed back and ask to call me immediately, because there's no phone on Shamila's email, no phone call.

I phoned, according to website numbers, but nobody could assist me with Shamila Smith, I wanted to talk to the person, regarding email communications, nothing, that forced me to ask Hello Peter for assistance.