Poor service

Bad service, I ordered online to pick up instore. I never got the notification that the goods were delivered instore. So I decided to go to the store which is the Rapier branch. Only to find that they have the goods but they can't give it to me since they have no lights for the past 2 weeks. When I purchased online the store was already aware of this issue, however they accepted the purchase. I am now without my goods or money, which no one is taking responsibility for