POOR SERVICE

I bought a phone at Ackermans Dobsonville, and after a year I experienced a battery and charging point problem. I took it back to the shop on the 15th October 2024 and they advised that they will take in for repair. They contacted me on the 25th October 2024 to pay R104 to repair my phone, I went to personally to the store to pay the R104 as per request, the sales person named Kabelo Suping advised to go to Vodacom Jabulani mall to make payment. When I arrived at Vodacom Jabulani mall on the 31st October 2024 they gave me another story that I not supposed to make the payment there instead I was supposed to be given a reference to make a direct deposit. I then went back to dobsonville ackermans, the same sales person and Portia Dimakatso promised that they will repair my phone free of charge since my phone was still under warranty. I went to make a follow on the 4th December 2024 since was given a 21 day waiting period, only to be told that my phone is not available. I have been waiting for my phone for over 2 months now and the store manager named Nathi was also suprised of the poor service and the up and downs I had to do. I am not happy about the poor service, I lost my business phone, I lost sponsorship for my, my NGO and my mental health was compromised,!this has impacted my life drastically. Please assist accordingly