POOR SERVICE

i am so fraustrated with fone yam service, after waiting almost 3 weeks for a claim on insurance. i went to ackermans clearwater mall to collect the approved device. the cashier at ackermans made me pay for my last payment and the payment that indicates that im now the phone owner, when they tried to release the phone my details were no longer on their system. they didnt offer much help but i had to talk to the foneyam customer service and explained to them what happened. its suprising how the ackermans stuff doesnt know that if a customer pays the final payment while collecting a device their details are off the systerm but thats besides the point. i spoke to the foneyam customer service agent on a thursday the lady told me i should wait 48hours working to get a new phone. i went to ackermans again on sunday to check the progress of my device then i was told to come on monday. then came monday i went back to ackermans again (which is today 02/02/2026) as i was told that i will get my device THAT I PAID FOR IN FULL i was passed from one call centre agent to another they all sounded like they didnt know what they were doing i had to explain myself over and over again, i was placed on hold i dont know how many times. the last lady i spoke to told me to wait another 48 hours working hours. this is so fraustrating cause i paid for the phone in full but im still given the run around like im crazy. please educate your stuff about the product cause customers cant be going through this, i used money to travel to ackermans and back its not like they are gonna reimbuise me the money used for petrol for the ups and downs they have caused me. if i dont get a phone by wednesday i want my money back so i can get a phone from another service provider.

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