Poor service

I'm disgusted by the service of Ackermans Zevenwacht Mall Branch. I was assisting a blind person and was told by security that we must stand in the queue then someone in the store came and told me to go wait outside as we cannot shop together. How do you leave a blind person to shop on her own. The lady said she wasn't aware of that and apologized. They also allow too many people in the shop at the same time and that caused a very long queue that goes through the shopping isles. No social distancing in the shop and they are uneducated when it comes to disabled people.