Poor service..

Item: Ackermans
Rating: 1
Author: Phumza M

My mum bought a phone at Ackermans in November 2019 only to find out that the phone had problems than she took it back after some days for repairs until today they haven't called her to come collect the phone or to just even call her for updates on when can she expect the phone to get ready and it's not like she took it on credit it was paid cash when I keep going to the store to find out wats happening they keep telling me that they will get back to me than they don't. So can someone who as experienced this such Kind of a prblm advice what next step can I take...

Helpful (0)

Replies (4)

Ackermans's replyOfficial

26 Oct 2020, 16:07

Good day Phumza,
We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon. Kind regards, Ackermans Customer Service

Ackermans's reply26 Oct 2020, 16:07

Official

Phumza M's updateReviewer Update

26 Oct 2020, 18:34

Thanks for the response and I would appreciate it bcoz it's now long ova due.

Phumza M's update26 Oct 2020, 18:34

Reviewer Update

Thanks for the response and I would appreciate it bcoz it's now long ova due.

Phumza M's updateReviewer Update

30 Oct 2020, 11:47

I would like to thank you guys my complaint was attended to and my mum was finally called and they gave her another phone.. Thumbs up ????????

Phumza M's update30 Oct 2020, 11:47

Reviewer Update

I would like to thank you guys my complaint was attended to and my mum was finally called and they gave her another phone.. Thumbs up ????????

Ackermans's replyOfficial

30 Oct 2020, 16:27

Good day Phumza,

Once again, please accept our apology for the misunderstanding and inconvenience caused by this. Customer service is very important to us as a business.

Kind regards, Ackermans Customer Service

Ackermans's reply30 Oct 2020, 16:27

Official