Poor service

I had the worst service at Tembisa Ackermans the one near dischem pharmacy (McDonald's center) .there were 2cashiers and long Que...when you doing exchange you have to wait on the side because the person who must authorize for them is far away.(God knows where)

As a manager are you not suppose to be working near customer's to oversea everything and make sure the service is fast? Poor cashiers must call them 5 times !!!!!That is not a service promised can they fix their working structure we don't go to Ackermans to champ we have places to go please.