Poor service at Ackermans

I went to open an account with the Ackermans store in Newtown Junction mall on 04/05/2019. Filled in an application form and submitted my bank statement plus a copy of my ID. I was informed that I will receive an SMS or call confirmation within two working days, I waited for the full 48 hours since Monday but did not receive any response.

On Wednesday (08/05/2019) I went to the same store to follow up only to find that when I called the Customer service centre they said that they only received my bank statement but no application form was received. A lady at the store then asked me to complete the application form again which I did, she sent it to the Ackermans Customer care department again together with my ID and bank statement. Ten minutes later while I was at the store the same lady called the Customer care department, spoke to someone who confirmed that they received all the required documents. The lady at the store then advised me to follow up with the Customer service center the following day in order to check how far they are with the application.

Today (09/05/2019) I called the same Ackermans Customer service center to find out how far my application is, to my shock I was told by an agent called Margaret and the manager Angelic that they had still not received my application form, all that they have is my bank statement. I then expressed my deepest disappointment with the poor service. Sadly they also told me that they can't call the store and check with them if they can send or resend the outstanding documents. I was informed that I have to ask the store to resubmit the documents again, clearly there is no sympathy or TCF. What a waste of time and effort.

Koketso Mahibila ********** 003