Poor service @ Ackermans

<p>I received a letter from Ackermans with a card then I went one of their branch in Boksburg to apply, then I got there one of the agents took the card and throw away coz apparently it was the wrong card so I had to start afresh.. I gave them my id copy, 3 months bank statements and I filled in the forms later on got an sms saying it has been approved but I need to send my id copy and 3 bank statements then I went back to Boksburg Branch again to give them those documents to fax. What ****es me off is that I keep on using my money to go the branch and emailing the documents myself but instead I'm not getting any help accept the sms almost everyday saying I must email or the documents if I wanna start using my Ackermans card.. it's been almost a month now so my question is that how you treat your customers?????????? </p>