Poor service and procedures

I put a few items a month ago and today at 13:45 I went to collect only having my driver's license . Apparently they do not accept drivers licence but the information they needed eg..I'd nd photo is visible on my driver's license. ..they refereed me to the manager who than suggested I ask customers in the shop to assist by making copies of their ID so that I can take out my lay buy...I found it so disturbing that they push on strict measures and yet they compromising their clients security. .I was not surprised that the clients were reluctant to give away their copy of ID's especially in a society were there's lots identity theft and *****... What fustrated me most is that I had to wait in line for 20 minutes nd an outer waiting for someone's ID copy whilst I had proof that they cudve used to identify me. .. Your services and process are pathetic. ..u refused to check my details but u were happy to use somebodies else details .