Poor service and inconsistency

<p>I have reported a my phone at Ackermans over 3 months ago and advised them that the Screen is cracked and as the AG Ghost policy if the screen is cracked they have a replacement policy. I have been trying to get in touch with AG Mobile for over 3 months with no avail. I have spoken to Julian September in the head office on numerous occasions she always promises to return my calls but never does. I am sick and tired of being thrown from Pillar to post I need someone competent in Ackermans to contact me and address my query as this is not service delivery but customer undermining.</p>