Poor service and communication

During the unrest protest Jabulani Mall Ackermans was a victim of looting, I had a laybuy for my upcoming new born baby and it was also looted however there is no communication from the company regarding our laybuys when I call the headoffice I get transferred to different departments and sent an email last month now there is no response, this is all bad service and going for ombudsment they will be charged for poor communication to customers