1 reviews | Active since Oct 2016

12 Oct 2016, 14:55

POOR service and BAD attitude

<p>The staff/store at Roodepoort Princess Crossing might as wrll close for the bad service they offer. You dont get greeted when standing at the till. When you want to pay your ACCOUNT by debit card they put the transaction through as a cash payment and then all needs to be reversed again. Considering closing my account as this is the 2nd time I have had bad treatment there. </p>

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Replies (2)
Ackermans
Ackermans's reply12 Oct 2016, 15:25
Official

Good day Chaan,

We apologise for the lack of service experienced at our store.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply17 Oct 2016, 11:51
Official

Good day Chaan,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service