Poor service

I app**** for Ackermans store card around April/May 2021 and never received any response from my application only to receive a statement vis SMS on the 17 June 2021 with a R0.00 balance. The message had a link that took me to the site where I saw the *** the limit of the account and the due date of payment. I went to Southgate Mall store and asked them as to how will i receive the card and how I activate the account. I was told that the information I have cannot be verified as the account i have does not look like Ackermans account. I was asked to prove that I app**** online and that the message i have comes from them as they are not able to verify or else i must complete the forms at the store and bring more documents to apply. I refused as I did not want duplicate applications. I asked them to confirm with head office which they gave me the number and said i must call myself. I called the number which i held for 5 minutes without response. Later on the day I called and asked if the account is approved and if so where and how do i get the card and i was asked security questions which I was told i failed verification and I must submit 3 months bank statement for them to issue the card. First I was at the store with my ID to identify myself and could not be helped. Second i am told that I must identify myself with the 3 months bank statement. I find that strange as I believe by presenting myself to the shop is more that any identification you can think of. Why would they need a bank statement to identify me as we use bank statement for affordability assessment which i submitted with the application? I did not get the statement for July am not sure if the account is active, will i be able to use it, is it been cancelled. Until today i have not received any communication from Ackermans and i hope nobody is using the account in my name. I have never received such service in any service provider i ever worked with. I am perturbed.