Poor service

So on the 25th or 27th of April 2021 i did winter lay-by for my little as per usual for winter then comes the 27th of this which is May 2021 to pay the full balance and get the clothes to my surprise the clothes were not checked and was given a thor plastic bag show my mum and told her that the guy who help with the lay-by said they dont check clothes anymore cause it waits they time . So i went back to find out why my clothes were not checked and given such a plastic bag as if i came to get free clothes i mean i paid that is when he said no we dont check clothes anymore cause its waits of time and all he did literally was change plastic bags . So then comes the ti.e when my little has to fit the clothes we first started by checking each item and thank God all of them were there , however one of the long shelve t'shirt was not the same size o the arms the left arm is tighter then the right arm and believe you e this was not the first nor srcond item i have bought for my little girl at ackermans and encounter the same problem and unfortunately the tags were removed cause after counting and realising all items are there i took off the tags little did i know that i was goi g to experience the same problem now im waiting for another fight with the store when i go get an exchange Ackermans Maponya mall is horrible with services just because they serving black people they need to get they act together and serve us with pride cause we pay even worse i dont even have an account with them thank God . My mother however has an account with them she bought a phone that same day lol and guess what she got a sim card that was used bu someone else she keeps getting calls and sms i mean how kanjani dont theu check they stock guys come on. We choose the store out of all the stores and we get *** treatment in return